Being in the car shipping business we get to pick up cars for all sorts of businesses, individuals, auctions, etc.. We recently have locked in a customer who is the general manager at a dealer in Alabama. I will leave the business name out of this because that is not what is important. This dealership buys tons of vehicles from auctions and we have been the exclusive broker company to each of the vehicles. The great thing is that most of the vehicles they purchase are from close by areas such as Georgia, Florida, Tennessee, and Mississippi so we are only shipping cars state to state usually. Then the cars are picked up by the auto haulers we hire quickly and arrive quickly. It is a win-win scenario.
The problem I have is dealing with Manheim Atlanta. The people that work at this facility must have something wrong with them because we always run into problems when we try to pick up vehicles here. We call in to double check to see if a vehicle is ready for pick up, after the general manager from the dealership we work with has already confirmed the vehicle was ready, and they tell us it hasn’t been paid for or in arbitration or that it didn’t pass inspection. The reasons Manheim gives us over the phone sound legit, but I have already got word from the dealer I work with that they received the green light. Then the dealer has to call up their and basically show them how to do their job over the phone so we can pick up the vehicle.
One vehicle in particular was a Lexus SUV. We had a hauler at the facility to pick up the vehicle after the dealer and myself got the green light that the SUV was available for pick up and Manheim said it didn’t pass inspection. What the heck!!!??? The hauler picked up the other vehicle we have dispatched to him and he was on his way after letting me know of the situation. Turns out that the person who didn’t release the vehicle didn’t know what they were doing and cost this hauler $200 because he was short one vehicle on that run. That is just not right.
I usually understand when things don’t run smoothly because things can happen in this industry and mistakes can occur. The problem I have is when the same facility keeps making the mistakes and costing my haulers money, cost the dealer I work with time and money and it is making CSC look bad. We did our job and verified that the vehicles were run to be picked up, Manheim Atlanta is at fault, but who is going to talk smack to them or about them? I surely will. I don’t have much to lose from it and people need to know the issue that go on at that facility.
Thanks for reading!