As a car shipping company, we depend on as much repeat business as we can get. It helps offset any additional costs come up and if any one has ever owned a business, additional costs occur frequently. I was nearly about the completely close up the car shipping brokerage and do the lead generation 100%. I was randomly answering phones for my business and Nick Holloman from Chelsea Motors was on the other end looking for a few cars to get transported. For some reason I didn’t send him to the lead generation business, I kept this one for myself. No specific reason, I was kind of giving every other lead to the lead generation business and keeping the others for myself. No specific reason though.
I explained to Nick Holloman who I was, what my business does and what I could do to help him. At the end of the day that is what a broker in this industry should be doing to sell a customer. I simply gave him my undivided attention, took care of business and in return have created a great business relationship with him and the company he manages.
Because of Nick Holloman I have been able to continue to do the brokering. I have kind of regained my passion for the business. For a long time I was losing my passion for the brokering side of the business. I didn’t want to keep dealing with the crap that goes along with being a broker in this industry. Working with Nick made me realize what I can do differently and how to make myself be less stressed by the business.
Now, I don’t let foreigners who cannot speak English properly take my customers cars. It is not worth the headache of dealing with the crappy trucker who cannot understand how to perform a service nor it is fair to the customers. I ask questions to the truckers or dispatchers ahead of time to make sure everything is out in the open and there are no surprises and expectations are met for the customers.
Nick Holloman transports a fair amount of cars each month, some more than others obviously, but what he has done for me and my businesses is priceless. He is just a good guy and someone that I respect and I want to thank him for everything he has done for me directly and indirectly.